Supplier Expectations-Examples

SUPPLIER EXPECTATIONS OF Company X INC. “Our mission at Company X Inc. is to –Foster an atmosphere conducive to continuous improvement, cooperation, and mutual respect among employees, customers, and suppliers.” The following is a general list of our expectations of a supplier. We ask you as a supplier to respond to every expectation. Note that […]

Streamlining a Backlog of Grievances

When I took over as a new Employee Relations Manager there was a back log of unanswered grievances of over a thousand. The position had been vacant for over six months and the grievances were not answered. No one had taken the initiative of answering the grievances. The atmosphere in the plant was hostile to […]

Strategies to Limit Backdoor or Maverick Buying

By  Dr. Tom DePaoli Backdoor or maverick buying is a perplexing problem that plagues many purchasing organizations. The methods to counteract this behavior are highly dependent upon the cultural climate and ethical standards of your organization. There is no universal solution. People’s behaviors are influenced by consequences. If there are no consequences for backdoor buying […]

Strategic Performance Metrics for Purchasing and the Supply Chain

By Dr. Tom DePaoli “Unless you have clear goals you are a nomad, not an explorer.” Many purchasing organizations struggle with the appropriate metrics to use. They often neglect strategic metrics and favor more tactical and transactional ones. This type of approach just encourages a stereotypical view of purchasing that is traditional and bureaucratic. Emphasizing […]

Solo Baseball

One Hundred and Eighty Foot Solo Baseball The home-run fence in our local Little League Park was about 180 feet from home plate. Not only did I know this distance to be accurate but I had actually paced it out in the local Little League ball park. I would often play a game of solo […]

Software Data Collection and Kaizen Techniques

A major purchasing software system was to be installed at a multi-national company. The software was specific to each plant or service department. Teams of consultants would visit each plant and try to gather the necessary data that the software installers need to install the software of the particular plant. That data was then given […]

Should Purchasing Use 360 Degree Performance Feedback?

By Dr. Tom DePaoli As we know, 360-degree performance feedback is an evaluation method that incorporates feedback from a large cross section of workers including peers, subordinates, customers and supervisors. This technique would seem perfect for purchasing in this era of cross functional teams and multidimensional relationships in the supply chain. Not so fast. This […]

Share Your Hard Lessons Learned With Others Do Not Embellish Them

Share Your Hard Lessons Learned With Others Do Not Embellish Them The production scheduler of a large Paper Mill was forced to retire and was downsized. He had been there for over thirty years. Much to my surprise and chagrin, I was forced to take his place. It was a large integrated paper mill with […]

Selling the Procurement-Card Concept

by Dr. Tom DePaoli Brush up on your marketing skills to help sell the procurement card to your organization. Procurement cards are a proven best practice. Card providers are constantly upgrading their systems, reports, and software, and continuously improving the functionality of the cards. So why are so many purchasing departments unable to implement a […]